How do I create a HomeHelpr Account?

Signing up for HomeHelpr is simple and should take 1-2 minutes. The first step is to visit our homepage and click “Sign Up”. This will take you to a page where you can enter some basic information including your name, address and contact information. Once you have verified that you have read our Terms & Conditions and Privacy Policy you will be automatically logged in and your account will be ready for use!

I forgot my Password - What should I do?

Forgot your password? No problem! You can visit the login page (here), click “Forgot Password” and we will send you an email at the email address you originally signed up with. If you don’t see this Password Reset email show up within a minute or two, please check your Spam folder and mark the email as “Not Spam” so future emails will not go there.

How do I book a service?

Once logged in you should see a list of services that are available to you at your address. To book a service (or simply browse the services and their prices), click on the service of interest and choose a service option from the drop-down menu that meets your criteria (ie. Once you have clicked on “Suite Cleaning”, you may wish to choose a “Deep Clean - Bachelor” service option). All services have a brief description and an intake form where you can enter in your details so that the service provider is able to meet your needs and complete the service to your satisfaction. In some cases, you may need to complete the intake form (and choose the options that apply to you) for a final price to be displayed.

How do I view pricing for a service I am interested in?

Although we offer a specific set of services, the price may vary based on a number of factors, this is why that we ask you to log in, choose a service and fill out the intake form in order to see the final price you would pay. In order to see a final service price; 1) log in 2) choose a service 3) fill out the intake form and choose the options that apply to you 4) the final price should display and you can determine whether you would like to proceed with booking the appointment. Please keep in mind that you can view the pricing before submitting an appointment request and, in order to submit an appointment request, you must have a Credit Card on your account.

Who provides my service?

HomeHelpr partners with reputable service providers that act as subcontractors of HomeHelpr. All of our service partners are well-reviewed, insured, vetted and cost-effective so that we are bringing the best level of service right to your door. We are proud to support our city’s small businesses.

Can I cancel my service if I no longer need it?

Of course you can! At HomeHelpr, we want to bring you the simplest and most hassle-free service experience you have ever had. Outside of 24 hours before your appointment, you can cancel hassle-free. Within 24 hours you may need to pay a cancellation fee or the full service amount given our service team has already been dispatched and/or denied other appointment requests.

Why does HomeHelpr partner with real estate companies?

HomeHelpr partners with forward-thinking real estate companies that wish to bring the latest and greatest experiences to their residents (that might be you!). HomeHelpr brings simplicity and convenience to its real estate partners’ communities enabling residents to take control of their schedule and get more done from the comfort of home. In turn, HomeHelpr benefits from the awareness that these real estate partners are able to provide by sharing information about HomeHelpr with their residents.