Terms & Conditions
The website operated at https://homehelpr.org and such other locations as made available from time to time (collectively, the "Website") and the homehelpr Mobile Applications (the "App") and the services offered therefrom (collectively, the "Service") are operated by homehelpr technologies Inc. and its corporate affiliates (collectively, "us", "we" or the "homehelpr Companies").
These terms of service set forth the general terms and conditions of your use of the Website, the App and our Services and are in addition to (not in lieu of) any other terms of use posted on https://www.homehelpr.org, in connection with the App, and linked from our Terms and Conditions page at https://www.homehelpr.org/terms-and-conditions, which together constitute the entire Agreement (the "Agreement") between us and you ("you"). By accessing or using the Service, you (together with all persons accessing or using the Service, collectively, the "Users") signify that you have read, understand and agree to be bound by this Agreement in all respects with respect to the Website, the App, our provision of the Service, and your use of them.
YOU MAY NOT USE THE SERVICES IF YOU ARE UNDER THE AGE OF MAJORITY IN THE JURISDICTION IN WHICH YOU ARE RESIDENT (I.E., IF YOU ARE A MINOR).
PLEASE READ THIS AGREEMENT CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE, BUT ARE NOT LIMITED TO, VARIOUS LIMITATIONS AND EXCLUSIONS, AND INDEMNITIES.
About the Service. The Service enables Users who are seeking help ("Requesting Users") with various services, including those around the home to connect through the Website or App with third party service businesses (the "Home Service Businesses") who would like to complete the task (the "Home Service") for the Requesting User. The Service provides a platform that connects Requesting Users and Home Service Businesses only. We do not provide or perform Home Services. We are not responsible for the performance of Home Services, nor do we have control over the quality, timing, provision or failure to provide, or any aspect whatsoever relating to the identification, request, or provision of Home Services related, directly or indirectly, to our Service. You must become a registered User by creating a User Account (as defined below) to request assistance and connect with a Home Service Business. You may access the Service from a computer or mobile device.
Requesting Home Services. A User may use the Service to book an appointment to have a particular Home Service provided (a "Request"). Such Requests must be clearly worded, correctly provide for the relevant category of service, and be a fair and accurate description of the work to be done. When making a request, the Requesting User is solely responsible for confirming the accuracy of all information provided, including, the work requested to be done and the location at which the Requesting User will require such Home Services (the "Premises"). Each Request is limited to one discrete Home Service to be provided by one or more Home Service Businesses. If a User wishes to obtain help with more than one Home Service, the User must make a separate Request for each Home Service requested. As a Requesting User, by confirming your Request, you understand and agree that you have made an offer, for which a Home Service Business has the power to accept or reject in his or her sole discretion. Once you have confirmed your Request, you may cancel the job ("Job") without incurring a fee 24 hours before the service appointment has been scheduled. You further acknowledge and understand that the first Home Service Business who accepts your Request for a Home Service on the terms of your Request may be the Home Service Business to perform the Home Service. You understand that once a Home Service Business accepts your Request, we will notify you with information about the Home Service Business, which may include the Home Service Business representative’s name, photo, company name, customer service rating, and estimated time of arrival. You will also be able to contact the Home Service Business through the website or App for the sole purpose of communication related to the Home Service Request.
Your Responsibilities. By making a Request, you represent and warrant that you have the right to grant the Home Service Business Representative access to the at the Premises to perform the Home Services, will be present at the Premises or will have a representative who is 18 years old or older present at the Premises at all times while the Home Service is being performed.
Timing and The Home Service Business. We will take reasonable efforts, but are under no obligation, to connect you with a Home Service Business who is available to provide the Home Services provided in your Request, subject to your location, the Home Service requested, the availability of Home Service Businesses willing to accept the Home Service Requested by you, and other conditions beyond our control. We do not guarantee that your Request will be accepted within the timeline prescribed for the respective service category, or at all. Any references within the Service to a Home Service Business being rated, verified, vetted, licensed (where applicable), qualified, or similar language only indicates that the Home Service Business has completed the relevant registration process and does not endorse, certify, or guarantee any User or their identity, trustworthiness, suitability, or ability to provide the Home Service. When interacting with other Users, including Home Service Businesses, you should exercise due diligence, caution and common sense to protect your personal safety and property. NEITHER THE HOMEHELPR COMPANIES NOR OUR AFFILIATES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE AND YOU HEREBY RELEASE THE HOMEHELPR COMPANIES AND OUR AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO, WHETHER DIRECT OR INDIRECT. THE HOMEHELPR COMPANIES AND OUR AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY, OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
Cancelling Home Services. A Requesting User may cancel a Request without penalty before receiving a notification that a Home Service Business has Accepted the Request. Any cancellation by a Requesting User or Home Service Business for any reason whatsoever, must comply with the Guidelines. Any cancellation made in violation of the Guidelines will incur late fees, and or penalties, as provided herein or as we determine, in our sole discretion. All cancellation fees will be provided in the Guidelines (https://homehelpr.org). We reserve the right to change, modify, increase, or decrease the amount and terms of the cancellation fees in our discretion from time to time. If we choose to do so, we will notify you by posting the update to the Website.
Cancelling Jobs. A Requesting User may cancel and will not be charged a cancellation fee for cancellation made before twenty four (24) hours prior to the start of the appointment window or if the Home Service Business Representative does not arrive at the pre-arranged location within the time period prescribed for the Job. A Requesting User may cancel and be charged a cancellation fee for cancellation made after twenty four (24) hours prior to the start of the appointment window. A Requesting User may not cancel a Job once the Home Service Business Representative has arrived at the Premises and notified the Requesting User of his or her arrival.
Cancellation by a Home Service Business. A Home Service Business may cancel a Job within a grace period (as provided in the Guidelines) after Accepting the Job or in extenuating services. If a Home Service Business cancels your Job, we will take reasonable efforts to match your Home Service Request with an alternate Home Service Business but is under no obligation to do so.
Registration Data; Account Security. In consideration of your use of the Service, you agree to: (a) provide us with accurate, current and complete information about you as may be prompted by any registration forms on the Service ("Registration Data"); and (b) maintain and promptly update the Registration Data, and any other information you provide to us, to keep it accurate, current and complete. We reserve the right to reject any registration form in our sole discretion. You must be at least 18 years old to register as a User or the age of majority in the jurisdiction in which you reside. By providing Registration Data, you signify that you are at least 18 years old and acknowledge that you may not use the Services if you are under the age of 18. If necessary, we may ask you for proof of your age. If you are unable to provide proof of your age, we reserve the right, at our sole discretion, to halt your registration. You may register on behalf of a corporate entity; however you acknowledge and agree that by providing Registration Data in such a capacity, you signify that you are authorized to enter into this Agreement on behalf of, bind the entity to, these terms and register for the Service and the App. Upon providing Registration Data to us through the Service, you will provide account information (your "User Account") including (but not limited to) your personal information, mobile telephone number, and credit card data. Once you successfully register for a User Account, you will choose a password and be given access to your personal User Account. You hereby agree to be fully responsible for (v) immediately updating your User Account to account for any change in Registration Data, (w) all use of your User Account, (x) any action that takes place using your User Account by any person or automated process, (y) maintaining the confidentiality and security of the password to your User Account, and (z) immediately notifying us upon any unauthorized use of your password or your User Account.
Fees & Payment Terms
Important Clarification Regarding Relationship. Requesting Users contract directly with the Home Service Businesses. We will not be a party to any agreements or contracts for Home Services. We act to coordinate payments between Requesting Users and the Home Services Business but do not act as a prime contractor for the Home Services and nothing in our involvement in the payment process makes us responsible for the Home Services. Your contract for Home Services is with the Home Services Business, not with us.
homehelpr Rates. We set the rates for Home Services (the "homehelpr Rate"), which may be provided to you during your Request process. The homehelpr Rate excludes any materials required by the Home Service Business to complete the Home Service. You acknowledge and agree that the cost of materials will be in addition to the respective homehelpr Rate. We reserve the right to modify or update the homehelpr Rates at any time and in our sole discretion. When submitting a Request for a particular category of Home Service, we may provide you with the homehelpr Rate, but are under no obligation to do so and you hereby agree that it is your responsibility to remain informed about the current homehelpr Rates for the category of Home Service at the time requested.
Minimum Charge. You understand and agree that there is a minimum charge set for each Home Service (the "Minimum Charge"). We reserve the right, in our sole discretion, to apply the Minimum Charge for your Job, other than as provided for herein. You understand and agree that we may apply the Minimum Charge to the Job if the Home Service Business Representative arrives at the pre-arranged location prior to any cancellation and within the grace period as set out in the Guidelines (https://homehelpr.org). If we choose to apply the Minimum Charge, we may consider the cost of materials separately from our determination of whether to apply the Minimum Charge.
Home Service Payment and Billing. Requesting Users will be responsible for paying the invoice for each Home Service (the "Invoice"), which will include the pricing terms of the Home Service agreed to between the Requesting User and the Home Service Business. By submitting a Request, you agree that you will pay for all Home Services requested (including all materials, taxes and late fees, as applicable) (the "Home Service Payment") that may be accrued by or in connection with your User Account, unless otherwise provided in this Agreement. You understand and agree that we will be responsible, in our sole discretion, for determining the Home Service Payment amount and any agreement you make directly with the Home Service Business regarding payment will not apply. The Home Service Payment amount will be largely based on the information the Home Service Business provides us through the App. For all charges applied to your User Account, we will charge your credit card on file with us according to the agreed upon amount between you and us for the Home Service, and you hereby authorize us to charge your credit card for the amounts due for the Home Service Payment immediately upon the Home Service Business completing the Job. You also authorize us to pre-authorize a charge to your credit card based on your Request. We reserve the right, in our sole discretion, but are under no obligation to place a hold on any Home Service Payment. If your payment does not go through, for any reason, you agree to pay the Home Service Payment amount due within seven (7) days of us sending the Invoice or receipt. You may be charged a cancellation fee or minimum payment if you book or confirm a Home Service Request but cancel it before the Home Service is completed as set out in the Guidelines. You further agree that you are responsible for the timely payment of all Home Service Payments and that any such Home Service Payment made is non-refundable, unless otherwise determined in our sole discretion, which includes our discretion to provide assistance under the homehelpr User Protection Plan (as defined herein). You may use Promotional Credits (as defined below) available in your User Account, if any, as full or partial payment for the Home Service Payments under the terms of this Agreement and any terms or restrictions attached to the Promotional Credits.
Payment Processor. Users are required to provide their credit card or bank account details (as specified in any registration forms provided when registering for your User Account) to us when registering for a User Account. By doing so, you authorize us to provide this information to the third party payment processor (the "Payment Processor") we retain. You acknowledge and agree that the terms of the Payment Processor will govern your agreement and interactions with the Payment Processor and that our terms and policies do not govern and that we have no liability arising from your use of or access to the Payment Processor. You should review the applicable terms and policies of the Payment Processor, including its privacy and data gathering practices. We are not responsible for any arrears by the Payment Processor.
Our Fees. There is currently no charge for your use of the Service, to the extent this includes browsing the Website, downloading the App, Requesting Home Services, and reviewing Home Services provided by Home Service Businesses. We reserve the right to introduce or charge, or change a service fee ("homehelpr Fees") or implement charges for features of the Service as indicated to Users from time to time. Any revised fees will take effect 30 days from the date of posting to the Website, App, or notification to your User Account. If you choose to terminate your User Account after notification of any new or additional fees, you must do so before the 30 day period, after which such charges will be applied to your User Account, if applicable.
No Obligation to Withhold Taxes. Except for applicable taxes indicated on your Invoice, we do not collect or remit any taxes for any Home Service Payments received in any jurisdiction. The payment rate used for computing Home Service Payments paid to Home Service Businesses is inclusive of any and all applicable federal, provincial, state, local, or other fees or taxes owed by such Home Service Businesses. You acknowledge and agree that you are solely responsible for all tax compliance relating to your use of our Service and that in no event will we be responsible for any tax compliance. You further agree to indemnify and hold the homehelpr Companies and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any claims by the Canada Revenue Agency or any taxes related to your use of the Service.
Promotions and Promotional Credits. We may, from time to time and in our sole discretion, provide certain promotional credits ("Promotional Credits") to Users. There is no guarantee of or right to receive any such Promotional Credits. We reserve the right to activate, modify, or delete any such Promotional Credits at any time, in our sole discretion and without notice to you. Promotional Credits are non-transferrable, have no cash value, and will expire no later than 90 days from the date issued to your User Account.
Prohibited Activities and Services. Without limiting Section 10:
Prohibited Activities. Trust is a critical element of the Service. While using the Service, you agree not to:
if you are a Requesting User, submit a Request that you do not intend to have completed by a Home Service Business or that you do not intend to pay for,
if you are a Home Service Business, accept a Request that you do not actually wish to accept or complete, or that you are not skilled, licensed (where applicable) or competent to complete,
recruit or otherwise solicit any User or Home Service Business to join third-party services or websites that are competitive to homehelpr or to use our Services to obtain work or Home Services outside the provision of our Service, or
use the Service to "stalk", harass, threaten, intimidate, harm, cause a nuisance to, annoy, or inconvenience any other User of the Service or collect or store any personally identifiable information about any other User other than for purposes of transacting a Home Service.
Prohibited Services. While using the Service, you further agree not to request, offer, negotiate, or complete any portion of a Home Service that:
would violate, or lead to the violation of, any applicable local, provincial, territorial, national or international law or regulation,
encourage or facilitate illegal activity, pornographic or obscene services including sexual and escort services, offers and solicitations of prostitution, and pornography,
you have no legal right to request or perform, or
would be considered, in any way, to form part of a lottery, raffle, sweepstakes, affiliate marketing scheme, multilevel marketing, pyramid scheme, or be related to spam, or any other form of solicitation that is not authorized by this Agreement
Amendments. We reserve the right to change, modify, add, or delete portions of this Agreement in our sole discretion from time to time without further notice. If we do this, we will post the latest version of this Agreement on this page at https://homehelpr.org, and we will indicate at the bottom of such page the date of the last revision or modification. Your continued use of the Service, which use includes your continuing to make available your User Content (defined below) on the Service, after any such change, modification, addition or deletion constitutes your acceptance of the Agreement as then revised. If you do not agree to abide by this or any future version of the Agreement, do not use or access (or continue to use or access) the Service. It is your responsibility to regularly check this page to determine if there have been changes to this Agreement and to review such changes.
Content. In this Agreement, "Content" means all materials and content of any type, including, but not limited to, ratings, photos, graphics, images, designs, profiles, messages, information, notes, text, information (including Registration Data, Requests, location), music, sound, video, articles, and software.
User Content and Your License to Us. The Service permits you (or any person using your User Account) to submit, transmit, copy, make available and distribute Content (collectively, your "User Content"), and we do not claim ownership over any User Content. By providing any User Content, you
acknowledge that the homehelpr Companies reserve the right to refuse to accept, display, or transmit any User Content in its sole discretion,
grant the homehelpr Companies the worldwide, royalty-free, non-exclusive right and license to use, distribute, reproduce, modify, adapt, perform and display such User Content as permitted by the functionality of the Service (the "User License") on the following terms:
the User License is limited to the purpose of offering the Service,
the User License includes the homehelpr Companies' right to sublicense to third party service providers for the sole purpose of offering the Service, at all times in accordance with this Agreement, and
the User License will end, and the homehelpr Companies will cease to use User Content, a commercially reasonable period after such User Content is removed from the Service,
represent and warrant to us that (1) you have all right, title and interest to grant the User License, (2) the User Content does not infringe on any other person's copyright, trade-mark, proprietary interests, trade secrets, privacy or other intellectual property rights, and (3) no User Content contains any libellous, defamatory or otherwise unlawful material, and
hereby agree to indemnify us and hold us harmless from any claims, losses, damages or expenses incurred by us in respect of any third party claims that your User Content infringes on any other person's rights (including all of the rights set out in (b) above).
Service Content. All Content available or stored on the Service other than your User Content, including the Service itself, including the Website and the App, all other Users' Content, any Content made available by the homehelpr Companies or any third party, and the selection and arrangement of all such Content and User Content (collectively, the "Service Content"), is the proprietary property of us, the Users or our licensors with all rights reserved, and the homehelpr Companies (or, as applicable, our Users or licensors) retain and shall retain all right, interest and title in and to all Service Content.
Our License to You. Provided that you are eligible for use of the Service, and that you agree to this Agreement, we hereby grant you a limited, personal, non-transferable, revocable (at any time with or without notice or cause) and non-exclusive right and license to access and use the Service and to download or print a copy of any portion of the Service Content solely for your personal, non-commercial use, and for such use expressly permitted by this Agreement, subject to this Agreement and provided that you keep all copyright or other proprietary notices intact. You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Website or the App. You further agree not to change, translate, or otherwise create any derivative works of the Service. If we revoke our license to you, you agree to remove any Content infringing the terms of this Agreement and that the terms of the Agreement will survive such revocation and continue to bind you.
User Conduct (Things You Must Not Do). You acknowledge and agree that the Service is available for your personal use only in connection with the proper requesting or servicing of Requests, and may not be used for any other commercial purpose. Without restricting anything else in this Agreement, you agree not to
alter, modify, copy, distribute, frame, reproduce, republish, download, display, post, transmit, or sell in any form or by any means, in whole or in part, Service Content,
except to the extent required to be permitted by the law of your jurisdiction, reverse engineer, decompile, or disassemble, translate or otherwise attempt to extract the source code from the Service, the Service Content, or any part thereof,
make the Service or Service Content available to anyone, or permit anyone to access same, nor license, sublicense, sell, resell, publish, republish, transfer, assign, distribute, rent, lease, time-share, copy or otherwise commercially exploit the Service in any way except in furtherance of your permitted use in accordance with this Agreement,
republish any Service Content on any Internet, Intranet or Extranet site or incorporate the information in any other database or compilation, without our prior written permission or the permission of the particular Content owner, as the case may be,
use any data mining, robot or similar data gathering or extraction methods with respect to any Service or any Service Content,
register for more than one User Account, register for a User Account on behalf of an individual other than yourself, or register for a User Account on behalf of any group or non-individual entity (except if you are duly authorized to do so by such group or entity),
impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity, in your Registration Data, User Account or otherwise,
upload, post, transmit, share or otherwise make available on the Service any User Content that
consists of any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation, or
contains any private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Insurance Numbers, US Social Security numbers, credit card numbers, financial information and other personally identifying or private information, unless that third party has consented to such use of its private information,
in our sole discretion, is harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable,
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or
would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law,
disable or circumvent any access control or related process or procedure established with respect to the Service, or attempt to gain unauthorized access to the Service or Service Content,
remove any copyright or other proprietary notices on or in the Service, Service Content or any part thereof,
solicit personal information from anyone under 18 or solicit passwords or personally identifying information from any person for commercial or unlawful purposes,
use the Service or any Service Content to "stalk", intimidate, harm or otherwise harass another User or another person,
intentionally or unintentionally violate any applicable local, state, national or international law, including any regulations thereto, or any court order or lawful order of any governmental authority,
access the Service or any Service Content in order to (i) build a competitive product or service, or (ii) copy any features, functions or graphics of the Service or Service Content,
utilize the Service in any way except as expressly permitted by this Agreement, including by developing or using any software tool or other application that interfaces with the Service, Website, or App except for standard web browsers,
interfere with or disrupt the Service or Service Content (including the servers, networks or technology connected to the Service), or
use or attempt to use another's User Account or the Service without express authorization from us or the applicable User.
Nudity and Objectionable Material. You acknowledge and agree that the Service must remain a safe site for families with children, so you agree not to, and we strictly prohibit, the uploading and display of any User Content portraying explicit nudity, adult content, or that is unacceptable for viewing by minors or objectionable, in our sole discretion. For example, but without limitation, prohibited User Content would include material that would be unacceptable in a public museum where minors visit, or User Content that would only be appropriate for adult sites, adult magazines, or R-rated movies. You acknowledge and agree that the sole discretion of whether User Content is suitable belongs to us, and we reserve the right (but have no obligation) to (a) delete any User Content we deem to violate this Agreement or, or (b) to cancel the User Account from which such User Content made available on the Service.
User Content Responsibility. You acknowledge and agree that (a) you are solely responsible for all of your User Content, and (b) we may, but are not obligated to, review and delete or remove (without notice) any User Content, in our sole discretion, including, without limitation, any User Content that violates this Agreement. You agree that you must evaluate, and bear all risks associated with, the use of any User Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Service Content (except for this Agreement, the Privacy Policy and other legally binding agreements) for any purpose whatsoever. You will also comply with any of your own local laws regarding online conduct and acceptable content, including laws relating to the export of data if you are outside of Canada.
Other Uses. Any use of the Service or the Service Content other than as specifically authorized in this Agreement, without our prior written permission, is strictly prohibited and will automatically terminate all licenses granted by us herein. Such unauthorized use may also violate applicable laws including, without limitation, copyright, privacy, trade-secrets and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring any other license to intellectual property rights, whether by estoppel, implication or otherwise.
Modifications to Service. We reserve the right at any time and from time to time to perform maintenance on, to add to, to remove from, to make upgrades and updates to, to suspend, and to modify the Service or any part thereof with or without notice. NOTWITHSTANDING ANY PROVISION HEREIN, YOU AGREE THAT WE SHALL NOT BE LIABLE IN ANY MANNER TO YOU OR TO ANY THIRD PARTY FOR ANY SUCH MAINTENANCE, ADDITION, REMOVAL, UPGRADE, UPDATE, SUSPENSION OR MODIFICATION.
General Practices Regarding Use and Storage. You acknowledge that we may establish general practices and limits concerning use of the Service, including, without limitation, the maximum number of days that User Content will be retained by the Service, the maximum number of User Content that may be transmitted, posted, shared, used, copied, or otherwise made available on the Service (whether per User Account or globally), the maximum size of any User Content, the maximum disk space that will be allotted on the Service servers on any User's behalf, and the maximum number of times (and the maximum duration for which) any User may access the Service in a given period of time. You agree that we have no responsibility or liability for the deletion or failure to store any User Content and other communications or Content maintained or transmitted by the Service. You acknowledge that we reserve the right to log off or otherwise disconnect any User Account that is inactive for an extended period of time in our sole discretion.
Termination. You may terminate your User Account at any time by deleting your User Account. We reserve the right to terminate, suspend, or deactivate your User Account if we suspect or determine, in our sole discretion, that you have misused our Services, have used our Services to violate any law or have breached any term of this Agreement. We will give you notice of such deactivation and you agree to immediately cease all use of our Services and any Service Content or Content licensed to you in Section 9 of this Agreement.
Trademarks. Notwithstanding anything else in this Agreement, "homehelpr", the homehelpr logo and design, and all other trade-marks, trade dress, graphics, logos, designs, page headers, button icons, scripts and service names used by the homehelpr Companies on or in connection with the Service (collectively, the "Marks") are registered trademarks, trademarks or trade dress of the homehelpr Companies or our licensors and all right, title and interest in and to the Marks, whether registered or not, are and shall remain vested in us or in our licensors, as applicable. The Marks may not be used, including as part of trademarks, trade names, trade dress or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without our prior written permission.
Third Party Sites and Content. The Service may contain (or you may be presented with through the Service) links to other web sites ("Third Party Sites") as well as Content (for example GPS systems) belonging to or originating from parties other than us or our Users (the "Third Party Content"). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Service or any Third Party Content available on the Service, including, without limitation, the content, accuracy, safety, functioning, offensiveness, opinions, reliability or policies of or contained in the Third Party Sites or the Third Party Content. The inclusion of or linking to any Third Party Site or any Third Party Content does not imply approval or endorsement thereof by us and does not guarantee that any Third Party Content will function with the Service or will be error-free. If you decide to leave the Service and access the Third Party Sites, you do so at your own risk and you acknowledge and agree that our terms and policies do not govern same and that we have no liability arising from your use of or access to any Third Party Site or Third Part Content. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Service. Reference on the Service to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply (a) endorsement, sponsorship or recommendation thereof by, or (b) or any affiliation thereof with the homehelpr Companies. Further, we are in no way responsible for references to or representations, endorsements, reviews, recommendations or sponsorship of the Service or any Home Service Business on any Third Party Site.
Advertisements. We may run advertisements and promotions on the Service. You agree that we have the right to run such advertisements and promotions. The manner, mode and extent of advertising by us on the Service is subject to change in our sole discretion.
User-and-User Disputes and Release. The Service is only a venue for connecting Users. We are not involved in the actual contact between Users or in the provision of Home Services and you are solely responsible for your interactions with other Users. If you have a dispute with one or more Users, you release the homehelpr Companies (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, direct or indirect arising out of or in any way connected with such disputes.
Disclaimers
No Responsibility for Others' Content. We are not responsible or liable in any manner for any User Content or Third Party Content available on the Service, whether made available or caused to be made available by Users or by any of the technology associated with or utilized in the Service. Although we provide this Agreement and other policies and rules for User conduct, we do not control and are not responsible for our Users' actions and are not responsible for any Content you may encounter on the Service, be it User Content or Third Party Content. We are not responsible for the conduct, whether online or offline, of any User. Notwithstanding anything else in this Agreement, the homehelpr Companies have no responsibility to monitor any User Content or Third Party Content.
Availability. The Service may be temporarily unavailable from time to time for maintenance or other reasons. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User Content. We are not responsible for any problems or technical malfunction, including, without limitation, any problem or malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or persons, traffic congestion on the Internet or at any web site (including the those in the Service) or combination thereof.
No Guarantee. We make no guarantee regarding the provision of Home Services, the acceptance of any Requests for the provision of Home Services, the availability, workmanship, timeliness, integrity, ability or skill of Home Service Businesses or the Home Services they purport to be able or willing to provide. We do not guarantee that the Home Service Businesses hold any qualification, certification, licence, schooling, training, or insurance required to provide the Home Services. THE COMPANY DOES NOT WARRANTY ANY HOME SERVICE BUSINESS’ PROFESSIONAL ACCREDITATION, REGISTRATION, CERTIFICATION, LICENSE , INSURANCE, BOND, OR WORKER'S COMPENSATION PROTECTION REGALATED TO A HOME SERVICE.
AS IS; AS AVAILABLE. THE SERVICE AND THE SERVICE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THE HOMEHELPR COMPANIES DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE HOMEHELPR COMPANIES CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE SERVICE OR MAKE ANY WARRANTY AS TO THE TIMELINESS, ACCURACY, RELIABILITY, COMPLETENESS, OR QUALITY OF ANY HOME SERVICE, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE SERVICE. THE HOMEHELPR COMPANIES DO NOT REPRESENT OR WARRANT THAT THE SERVICE CONTENT IS ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. THE HOMEHELPR COMPANIES DISCLAIM ANY AND ALL RESPONSIBILITY FOR ANY THIRD PARTY CONTENT OR THIRD PARTY SITES.
Limitation on Liability. EXCEPT IN JURISDICTIONS WHERE SUCH PROVISIONS ARE RESTRICTED (AND, THEN, ONLY TO THE STRICT EXTENT OF SUCH RESTRICTION),
IN NO EVENT WILL THE HOMEHELPR COMPANIES, OR THEIR DIRECTORS, PARTNERS, OFFICERS, EMPLOYEES, CONTRACTORS OR AGENTS, BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, AND WHETHER DIRECT OR INDIRECT, FOR ANY LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOST DATA, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, ARISING FROM YOUR USE OF THE SERVICE, THE SERVICE CONTENT OR OTHER MATERIALS ON OR ACCESSED THROUGH THE SERVICE (INCLUDING ALL THIRD PARTY CONTENT AND THIRD PARTY SITES), EVEN IF THE HOMEHELPR COMPANIES ARE AWARE OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE HOMEHELPR COMPANIES' LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE HOMEHELPR COMPANIES FOR THE SERVICE DURING YEAR IN WHICH YOUR SUCH CAUSE AROSE (FOR EXAMPLE, IF YOU ARE A HOME SERVICE BUSINESS REPRESENTATIVE, THE AMOUNT OF YOUR SERVICE FEES). YOU ACKNOWLEDGE THAT THE SERVICE IS FREE FOR REQUESTING USERS. NOTWITHSTANDING THE ABOVE, IN NO CASE WILL THE HOMEHELPR COMPANIES' LIABILITY TO YOU EXCEED THE LESSER OF (I) 20% OF TOTAL COST OF THE HOME SERVICES RENDERED IN A CALENDAR YEAR AND (II) $200. YOU ACKNOWLEDGE THAT IF NO SUCH FEES ARE PAID BY YOU TO THE HOMEHELPR COMPANIES FOR THE SERVICE, YOU SHALL BE LIMITED TO INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PERMITTED BY LAW, AND SHALL NOT BE ENTITLED TO DAMAGES OF ANY KIND FROM THE HOMEHELPR COMPANIES, REGARDLESS OF THE CAUSE OF ACTION. YOU FURTHER ACKNOWLEDGE THAT ANY PROTECTION PROVIDED UNDER THE HOMEHELPR USER PROTECTION PLAN IS IN OUR SOLE DISCRETION AS IS INTENDED TO INCREASE THE USER EXPERIENCE AND IS IN NO WAY AN ACCEPTANCE OR ADMISSION OF LIABILITY. THE HOMEHELPR COMPANIES DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OF FITNESS OF ANY WORK PERFORMED VIA THE SERVICE.
CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS BUT ONLY TO THE EXTENT OF SUCH EXCLUSION BY APPLICABLE LAW. NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT OR LIABILITY THAT MAY NOT BE LAWFULLY EXCLUDED OR LIMITED.
homehelpr User Protection Plan. We may choose, in our sole discretion, to provide a user protection plan (the "homehelpr User Protection Plan"), to provide protection to Requesting Users of Home Service Businesses who are not satisfied with the provision of a Home Service requested through our Services. If a Requesting User is not reasonably satisfied with the performance of his or her requested Home Service or Job, and that Requesting User, in our sole discretion, meets all terms and conditions of the homehelpr User Protection Plan available here (https://www.homehelpr.org/terms-and-conditions) (the "homehelpr User Protection Plan Terms") we may, in our sole discretion and pursuant to the homehelpr User Protection Plan Terms, seek to fix the problem, using the same or another Home Service Business, or reimburse you for the Home Service Payment amount you have paid for the Home Service. Notwithstanding the foregoing, the maximum amount we may incur or pay you for a claim under the homehelpr User Protection Plan, if any, will not exceed the total amount of the Home Service Payment paid by you. Any protection afforded from the homehelpr User Protection Plan is subject to certain conditions, limitations and exclusions, as described in the terms of the homehelpr User Protection Plan available at https://www.homehelpr.org/terms-and-conditions (the "homehelpr User Protection Plan Terms").
No Agency. You hereby acknowledge and agree that no employment, joint venture, partnership, or agency relationship exists between you and any of the homehelpr Companies as a result of this Agreement or your use of our Services. We are solely independent contractors.
Privacy. We care about the privacy of our Users. You can view our privacy policy at https://www.homehelpr.org/privacy-policy. Without limiting that, you acknowledge that we may (but have no obligation to) access, preserve and disclose your User Account data and any User Content if, in good faith, we believe that some is reasonably needed to (a) comply with applicable law or legal process, (b) enforce this Agreement, (c) protect against imminent harm to any person, any safety of any person, or any property of any person, or (d) such access, preservation, or disclosure is permitted under applicable law. You further acknowledge that the Service uses the Internet and other, third-party networks, and that, accordingly, any information processed using the Service may be processed or transmitted over various networks (including those outside of our control).
Copyright, Intellectual Property and Content Complaints. If you believe that any Content on the Service infringes upon any copyright or other intellectual property right that you own or control, or if you otherwise object to any User Content that you find on the Service, you may send a written notification to our designated agent for copyright and other complaints:
by e-mail: info@homehelpr.org
by regular mail:Attention: Copyright, IP, and Content Complaints
homehelpr technologies Inc.
155 Beecroft Rd, Suite PH116
Toronto, Ontario
M2N 7C6, Canada
The notification must be a written communication that includes the following:
a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
if the complaint is about copyright or other intellectual property rights, identification of the copyrighted work or other intellectual property right claimed to have been infringed, or, if multiple infringements are covered by a single notification, a representative list of such infringements;
if the complaint is about objectionable content, the reasons for the objection;
identification of the material that you are objecting to and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;
a statement that the information in the notification is accurate; and
if the complaint is about copyright or other intellectual property rights, a statement under penalty of perjury, that (i) the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed, and (ii) the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the owner thereof, its agent or the law.
Abuser and Repeat Abuser Policy. We have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, members who are deemed to be repeat infringers of intellectual property or users or posters of objectionable content. We may also, at our sole discretion, limit access to the Service or terminate the User Account of any User who infringes any intellectual property rights of us or others, whether or not there is any repeat infringement, or otherwise uses or posts objectionable content through the Service.
Governing Law; Venue and Jurisdiction. You agree that the laws of the Province of Ontario, Canada, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us. You hereby irrevocably attorn to the exclusive jurisdiction of the Courts of the Province of Ontario with respect to any dispute hereunder.
Dispute Resolution.
Contact Us First. We care about addressing your concerns in an informal and efficient manner. For any dispute you have with us regarding the Services, you agree to first contact us and attempt in good faith to resolve the dispute informally by reporting the dispute to our customer service online at any time by emailing info@homehelpr.org. You agree that if our dispute is not resolved by informal resolution within 15 days of your submission or within a reasonable time under the homehelpr User Protection Plan, you will resolve any claims through final and binding arbitration ("Arbitration").
Arbitration. You agree that any claim arising out of or in connection with this Agreement, or in respect of any legal relationship associated with or derived from this Agreement, that is not resolved through our customer service centre, will be finally resolved by Arbitration under the Simplified Arbitration Rules of the ADR Institute of Canada, Inc. The Arbitration will take place in Toronto, Ontario, Canada. The language of the arbitration will be English.
No Class Actions. You hereby agree and acknowledge that you may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, purported class, consolidated, or representative action. You further agree that, by entering into these terms, you and the homehelpr Companies each agree that all claims and disputes shall be resolved under this Agreement. You further waive any constitutional or statutory right to go to court and have a trial in front of a judge or jury on an individual, class action, or representative action basis. In the event any litigation should arise between you and us, in any jurisdiction, in a suit to vacate or enforce an Arbitration award or otherwise, you and the homehelpr Companies waive all rights to a jury trial, instead electing that the dispute be resolved by a judge, and agree to take any and all action necessary or appropriate to effect such waiver.
Statute of Limitations. You hereby agree that any claim under this Agreement must be brought within one year of the act giving rise to the claim.
Indemnity. You agree to indemnify and hold the homehelpr Companies and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with any User Content and any Third Party Content, your use of the Service, your conduct in connection with the Service or with other Users of the Service, or any violation of (a) this Agreement, (b) any law, or (c) any right of any third party.
Submissions. Notwithstanding any term herein related to User Content, you acknowledge and agree that any questions, comments, complaints, suggestions, ideas, feedback or other information about the Service (collectively, "Submissions"), provided by you to us are non-confidential and shall become the sole property of the homehelpr Companies, who shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination thereof for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Electronic Communications. When you use the Service, send e-mails to us, or register for a User Account, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail to the email address attached to your User Account through your Registration Data or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
App/Mobile Phone Use. You agree to adhere to any terms of any app store, mobile software platform, payment platform, or other third party services provided in connection with your use of the App. We reserve all rights in and to the App not expressly granted to you under this Agreement and you only have a limited license to use it to access the Service in accordance with these terms. By providing your mobile phone number and using the Service, you hereby affirmatively consent to our use of your mobile phone number for calls and texts from us and certain other Home Service Businesses relating to Requests relevant to you, such as those you submit. You understand and acknowledge that by communicating by calls or text, standard message charges or other charges from your wireless carrier may apply. You may opt-out of receiving text messages from us by modifying your User Account settings on the Website or App or by emailing info@homehelpr.org.
Merger or Acquisition. It is possible that any of the homehelpr Companies may be acquired or transferred as part of a merger, acquisition or other change of control. In the event of such a transaction, you understand and agree that we may assign our rights under this Agreement and that your personal information may be transferred to the succeeding entity in accordance with our Privacy Policy.
Interpretation. Headings are for convenience only and shall not be used to interpret, or as a guide for interpretation of, this Agreement. The word "or" is not exclusive and the word "including" is not limiting (whether or not non-limiting language such as "without limitation" or "but not limited to" or other words of similar import are used with reference thereto). A word importing the masculine gender includes the feminine and neuter, a word in the singular includes the plural, a word importing a corporate entity includes an individual, and vice versa and "person" will mean an individual, partnership, corporation (including a business trust), joint stock company, trust unincorporated association, joint venture, or other entity or a government or any agency, department or instrumentality thereof and vice versa.
Other. This Agreement constitutes the entire agreement between you and us regarding the use of the Service, superseding any prior agreements between you and us relating to your use of the Site or the Service. Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision in that or any other instance. If any provision of this Agreement is held invalid, unlawful, void or unenforceable for any reason, that provision shall be deemed severable and the remainder of this Agreement shall continue in full force and effect. This Agreement shall enure to the benefit of, and be binding upon, parties hereto and their respective heirs, executors, administrators, successors, and assigns.
English Language. The parties have requested and agree that this Agreement and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soinet rédigés en anglais.
End of Terms of Service (Last Updated: December 17, 2020)
homehelpr User Protection Plan Terms and Conditions
These homehelpr User Protection Plan Terms are to be read in conjunction with the General Terms of Service https://homehelpr.org and are part of your Agreement between the homehelpr Companies and you. Terms starting with capital letters or defined in the General Terms of Service have the same meaning as the General Terms of Service https://homehelpr.org.
homehelpr stands by the work provided by its pre-screened Home Service Businesses that you contract with through our Services and we endeavor to create the best possible experience for our Users. We understand, however, that unexpected things can and do sometimes happen and while homehelpr is not a party to the contract between you and any Home Service Business we hope to help ensure your homehelpr experience keeps you coming back. Accordingly, at homehelpr, we voluntarily stand behind every job with the homehelpr User Protection Plan, so you can be confident you're getting a high level of service at a great value. These homehelpr User Protection Plan Terms set forth the benefits, eligibility requirements, and procedure for filing a claim under the homehelpr User Protection Plan.
About the homehelpr User Protection Plan. If you are not reasonably satisfied with the performance of the Home Service you have Requested through our Services, you may submit a claim ("Claim") to us in accordance with these homehelpr User Protection Plan Terms. If we determine, in our sole discretion, that your Claim meets all eligibility requirements ("Eligibility Requirements") as provided herein, we may, in our sole discretion and pursuant to the terms provided herein, seek to rectify the problem in a manner determined by us, which may include using the same or another Home Service Business to attend the Premises and rectify the problem, or otherwise reimbursing you for the Home Service Payment amount you have paid for the Home Service in kind or by applying credits redeemable towards future Home Services to your User Account.
Eligibility Requirements. We reserve the right to review or consider only those Claims that meet all Eligibility Requirements provided herein and are under no obligation to review or consider a Claim or notify a Requesting User who has filed a Claim that does not meet the Eligibility Requirements as follows:
homehelpr User Account and Compliance. You must have a User Account with homehelpr and must be and at all times during the claim process remain in full compliance with the General Terms of Service https://homehelpr.org and the homehelpr User Protection Plan Terms.
Requested Through our Services. You must have connected with the Home Service Business with whom you contracted to provide the Home Service that is the subject of your Claim through our Services and your User Account. For clarity, any work done by a Home Service Business that was performed as a result of contact or follow up with a Home Service Business by phone, text, or otherwise without placing a Request is considered outside the scope of our Services. Your Claim will not be eligible for the homehelpr User Protection Plan if you connected with a Home Service Business outside our Services to provide any part of the Home Service that is the subject of your Claim.
Performance of Home Service. All work done pursuant to the Request that is the subject of your Claim must have been Requested by you while logged in to your User Account, Accepted by a Home Service Business through our Services, and performed only by that Home Service Business. If more than one Home Service Business is required to complete the Home Service Requested, you or the originally contracted Home Service Business must request additional Home Service Businesses through our Service. If, in connection with the Home Service underlying your Claim, you choose to hire or contract with additional worker(s) without making a Request through our Service, your Claim will not be eligible for the homehelpr User Protection Plan.
No Alterations or Modifications. You must not alter or modify any parts, equipment, service or work provided by the Home Service Business, except to the extent reasonably necessary to minimize damage to the property resulting from your Claim. If we determine, in our sole discretion, that you have materially altered or modified any of the work performed or parts or equipment provided by the Home Service Business relating to your Claim and that your alteration or modification in any way contributed to the problem or issue, your Claim will not be eligible for the homehelpr User Protection Plan.
No Work or Recommendations Declined. If, during the Job, the Home Service Business makes reasonable recommendations to address the provision of service identified in the Request or Claim or any other issues that may have been discovered in the course of the performance of the Home Services (the "Recommended Services") and you declined the Recommended Services, or any part thereof, your Claim will not be eligible for the homehelpr User Protection Plan to the extent we determine, in our sole discretion, that the Recommended Services may have addressed part or all of your Claim.
Payment for Home Service. You must have paid in full for the Home Service that is the subject of your Claim. Your Claim will not be eligible for the homehelpr User Protection Plan if you seek to stop payment for any Home Service, such as by contesting or refusing the related charge to your credit card.
Claim Submitted Within Thirty Days. If you choose to submit a Claim under the homehelpr User Protection Plan, you must do so in accordance with the process described herein and within thirty (30) days after the last day of work performed as logged by the Home Service Business on the Home Service. Any Claims filed after the 30 day deadline will not be eligible for the homehelpr User Protection Plan.
Filing and Processing a Claim. If you wish to file a Claim, you may email us at info@homehelpr.org and provide the following information: your name and address; a complete description of the Service Requested, work performed, and the problem arising therefrom; and, such other information or documentation (including photos) reasonably required to assess your Claim. Any discretion, review, determination, option, right, choice or decision exercisable by us hereunder and throughout the Claim process will be at our sole discretion, regardless of whether the phrase "in our sole discretion" is used or not. By filing a Claim, you agree to timely provide all additional information or documentation as we may reasonably request from time to time and represent and warrant to us that all information you provide during the Claim process is accurate, complete, and fairly represents the problem underlying your Claim. You further agree that we may, and authorize us to, share your Claim and any information you provide us in connection with the Claim with the applicable Home Service Business. We reserve the right, to determine if the evidence you provide is reasonable and sufficient to process your Claim in accordance with these homehelpr User Protection Plan Terms and to request additional information relating to your Claim at any time. You agree that your rights under the homehelpr User Protection Plan will be subject to your providing us with all requested information. On a commercially reasonable efforts basis, we will address your problem as soon as reasonably practicable, but you acknowledge that it may take up to six weeks from the time you submit your Claim and all required documentation to complete resolution of your Claim. You agree that we will have no liability for any failure to resolve or make payment for your claim within this projected time period. Further, you understand and agree that if you fix or repair (or hire another service provider to fix or repair) any problem that resulted in the filing of your original Claim with us prior to us processing and resolving your Claim, your Claim will be automatically disqualified and you will be ineligible to receive any protection or payment from us for that Claim, unless such fix or repair was necessitated by exigent circumstances (such as loss of electricity or water, or water damage), as we so determine. When we receive your Claim, we will decide whether it is eligible for protection under the homehelpr User Protection Plan (an "Eligible Claim"). If your Claim is an Eligible Claim, we will choose the appropriate resolution. We reserve the right to determine that your Claim is not an Eligible Claim and may, though are under no obligation to, notify you of your Claim's ineligibility by email to the email address you have provided in your User Account.
Remedying Your Eligible Claim. If we decide that your Eligible Claim has merit, we may, in our sole discretion, attempt to remedy the problem by: by sending up to two (2) Home Service Businesses to you at our expense; provide a credit to your User Account that you may put towards future Home Services; pay you the Home Service Payment amount you originally paid for the Home Service; or provide such other remedy or combination of remedies as we determine may fix or help fix the problem. Notwithstanding the foregoing, and without in any way restricting the limits and exclusions set out in the General Terms of Service, the maximum amount we will incur, reimburse, or credit you for a Claim under the homehelpr User Protection Plan will not exceed CDN $1,000 in the aggregate, regardless of the amount of damage Claimed. If we decide to remedy the problem or seek alternative estimates for repair of the problem, you agree that you will cooperate with such efforts, including providing access to the Premises, meeting with the Home Service Business(es) identified by homehelpr to correct the identified problem(s), and providing complete and accurate information to any necessary third party about the Home Service and your attempts to resolve the Claim. As we are under no obligation to remedy a problem arising out of a contract between you and the relevant Home Service Business with whom you contracted, we reserve the right to remedy your Eligible Claim under the homehelpr User Protection Plan, if at all, in the manner we determine, including by paying the Home Service Business directly to fix the problem, by mailing you a check, or by otherwise crediting your User Account.
Waiver and Release. You understand and agree that we are voluntarily offering the homehelpr User Protection Plan and are under no obligation to do so under the homehelpr Terms of Service. Apart from these homehelpr User Protection Plan Terms and our obligation to perform hereunder, if applicable, we have no obligation to provide you with protection under the homehelpr User Protection Plan and any act on our part to do so is for the sole purpose of providing a satisfactory customer service to our Users. Any remedy or protection we may choose to provide your Eligible Claim under the homehelpr User Protection Plan, if at all, is subject to your execution of a waiver and release ("Waiver and Release") in the form we provide to you. In this Waiver and Release you understand and agree that you will waive, release, and forever discharge us from and against any and all manner of liabilities, claims, demands, suits, damages (including direct, indirect, special, punitive, incidental and consequential damages), costs, expenses, debts, actions and causes of action of any kind or nature whatsoever related to or arising from the Claim.
Recourse from Home Service Business. The homehelpr User Protection Plan is a voluntary offer from us and in no way restricts the limits and exclusions provided in our General Terms of Service, or changes or expands the role of our Service as a platform to connect Requesting Users with Home Service Businesses. We in no way accept responsibility for any work performed by a Home Service Business and expressly disclaim any contractual relationship in a Requesting User's agreement with a Home Service Business. Filing a Claim under the homehelpr User Protection Plan in no way restricts your ability to seek a recourse directly from the Home Service Business with whom you contracted for the Job.
Termination of Plan and Effect of Amendment. We reserve the right, in our sole discretion, to terminate the homehelpr User Protection Plan at any time without notice. Any such termination will not affect the availability of the homehelpr User Protection Plan for Home Services Requested prior to such termination, but will be effective going forward as of the time the homehelpr User Protection Plan was terminated. If we choose to amend these homehelpr User Protection Terms under the Amendments section of the General Terms of Service, we will post the revised homehelpr User Protection Plan Terms on this page at https://homehelpr.org, and we will indicate at the bottom of such page the date of the last revision or modification. Revised homehelpr User Protection Plan Terms are effective on the date posted. However, the homehelpr User Protection Plan Terms in effect on the date the Home Service underlying your Claim was Requested will apply to that Claim.
If you have any questions about the homehelpr User Protection Plan, you may email us at info@homehelpr.org.